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  • SALE -

    3 ITEMS = EXTRA 10% OFF!

     & 

    4 ITEMS = EXTRA 20% OFF! -

    SAVE NOW

     -

    LEARN MORE*
     

    SALE

     

     
    3 sale items = Extra 10% off*
    4 sale items = Extra 20% off*


    *Offer valid on a selection of products marked with " Sale". Offer cannot be used in conjunction with any other offers. Other exclusions may apply.
  • RETURNS -

    EXTENDED RETURN PERIOD -

    FIND OUT MORE
Home > > Customer Service

To stay united during these exceptional times, we remain mobilised more than ever to bring you the best quality of service possible.

We hope to welcome you in our stores again soon, but for now, please find us on our website, roxy.fi as well as on our social networks. Our logistics teams are making every effort to deliver your packages safely and avoid any delay on your orders. Our customer service team, working remotely, remain at your disposal to answer any questions. However, we do ask you to be understanding and patient during this time.

Take care of yourself and your loved ones.

 

 

FIND OUT MORE ABOUT OUR POLICIES

 

 

#ROXYTOGETHER

IN-STORE RETURNS

For purchases made in store, we extend the return period to 30 days from the date our stores are reopened. You can then proceed with your return.

ONLINE RETURNS

The return period is extended to 100 days for all purchases made online to allow you to process all transaction with peace of mind.

DELIVERIES

In addition, our transport partners are currently adapting their services to guarantee the safety of our employees and customers.

RETRIEVING PURCHASES IN STORE

If you have a package to collect in store or at a relay point, you will be able to pick it up when the situation returns to normal.

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          Customer service

          An adviser is available to help you. You can also place your order by phone, where we can advise you on the cut or size of your product.

          Monday to Thursday 9am – 1pm / 2pm – 4pm*
          Friday 10am – 3pm*


          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.